Privacy Policy

1. Who we are

VoxFati is operated by Zipzappa Ltd. For the processing described in this policy, Zipzappa Ltd is generally the data controller unless another organisation is clearly identified as controller for its own processing.

Independent sellers, creators, experts and external providers may also act as separate controllers for information they receive and use for their own lawful purposes.

2. Scope

This policy applies when you visit VoxFati, create an account, purchase or sell, take a course, book an Expert, participate in Community, submit advertising, use spiritual tools, contact support or otherwise interact with the platform.

It does not govern an external website once you leave VoxFati, except to the extent VoxFati itself continues processing information about that interaction.

3. Account information

We may collect name, email, username, password-derived security data, profile information, avatar, preferences, age or age-confirmation information, account status and security records.

We use this information to create and secure accounts, personalise features, communicate service information and enforce eligibility rules.

4. Transaction and purchase information

We may process order IDs, product or service purchased, amount, currency, tax information, transaction status, refunds, disputes, delivery information and payment-provider references.

Full card details are generally handled by the payment provider rather than stored directly by VoxFati, although we may receive limited payment identifiers and status information.

5. Seller, Creator and Live Expert verification

Commercial onboarding may require legal name, address, date of birth, business details, tax information, bank or payout details, identity status, beneficial ownership and payment-provider verification results.

Some verification data may be collected directly by Stripe or another processor. VoxFati may receive status, risk or account identifiers rather than every underlying document.

6. Course information

We may process course enrolments, lesson progress, completion status, certificates, reviews, creator-student messages and submitted exercises.

This information is used to provide access, save progress, support completion features, resolve disputes, calculate creator payments and improve course functionality.

7. Live Expert information

Booking data may include Expert identity, client identity, scheduled time, duration, service category, price, attendance, messages, refund status and safety or dispute records.

We do not require users to disclose more sensitive personal information to an Expert than is reasonably necessary for the session. Users should avoid sharing highly sensitive information unless they understand why it is needed.

8. Community information

Community data includes posts, comments, reactions, reviews, reports, moderation actions, profile content and messages. Public content may be visible to other users and potentially indexed or shared depending on the feature.

Private messages are not treated as public, but may be accessed or preserved where reasonably necessary for safety, abuse reports, fraud, legal obligations or technical support, subject to applicable law and access controls.

9. Advertising information

Advertisers may provide campaign content, billing information, business identity, targeting choices and landing-page information. We may record impressions, clicks and campaign-performance data.

Where optional advertising or analytics technologies require consent, our Cookie Policy and consent controls apply.

10. Spiritual-tool and reading information

Depending on the tool, users may voluntarily provide questions, birth details, selected life areas, reading inputs, reflections or other personal information. Some of this material may be sensitive in an everyday sense even if it does not fall within a special legal category.

We use such information to provide the requested experience, maintain history where enabled and improve or secure the service according to applicable settings and lawful bases.

11. Technical information

We may collect IP address, device and browser information, timestamps, session identifiers, security logs, approximate location derived from IP, referral information and usage events.

This information helps operate the website, prevent fraud, troubleshoot problems, secure accounts and understand service performance.

12. Why we use information

Depending on the context, we process personal information to perform a contract, comply with legal obligations, pursue legitimate interests, protect vital interests or act on consent where consent is the appropriate lawful basis.

Purposes include providing services, processing payments, preventing fraud, moderating content, supporting users, enforcing terms, maintaining records, improving products and communicating legally permitted marketing.

13. Legitimate interests

Legitimate interests may include platform security, fraud prevention, abuse detection, product improvement, customer support, service analytics and enforcing contractual rights. We consider the impact on individuals and do not rely on legitimate interests where those interests are overridden by applicable rights and freedoms.

14. Consent

Where processing relies on consent — for example certain marketing or optional cookies — you may withdraw consent for future processing. Withdrawal does not make earlier lawful processing unlawful.

15. Payment providers

Payment providers may process identity, bank, card, transaction and fraud-prevention information under their own privacy terms. We share information with them where necessary to process transactions, payouts, refunds, disputes and compliance checks.

16. Independent sellers and providers

An independent seller may receive buyer name, delivery address and order information needed to fulfil a purchase. A Live Expert may receive booking and profile information necessary for a session. A Course Creator may receive limited enrolment or interaction information where the platform provides it.

Independent providers must not use platform-derived personal data for unrelated spam, sale of contact lists or unlawful profiling.

17. Other service providers

We may use hosting, email, analytics, customer-support, security, storage, communications and other vendors. They receive only information reasonably necessary for their role and are subject to appropriate contractual or legal safeguards where required.

18. Legal disclosures

We may disclose information where required by law, court order or competent authority, or where permitted to establish, exercise or defend legal claims, prevent fraud, protect safety or investigate serious abuse.

We assess requests according to applicable law and do not voluntarily disclose personal data merely because a third party asks for it.

19. Safety and moderation

We may process content, reports, account history, transaction data and technical signals to detect spam, scams, child-safety risks, harassment, fraud, prohibited content and security abuse.

Moderation decisions may involve automated signals and human review. Where applicable law provides rights concerning significant automated decisions, those rights will be respected.

20. International transfers

Some service providers may process information outside the United Kingdom. Where required, we use lawful transfer mechanisms and appropriate safeguards for international transfers.

21. Retention

We keep personal information only for as long as reasonably necessary for the purpose collected, including account operation, transaction records, tax, fraud prevention, disputes, safety and legal obligations.

Different data types may have different retention periods. Deleting an account does not necessarily require immediate deletion of records that must be retained for legal, financial, fraud or safety reasons.

22. Security

We use reasonable technical and organisational measures to protect personal information, but no internet service can guarantee absolute security. Users should protect passwords and report suspected compromise promptly.

23. Children

VoxFati accounts are intended only for users who meet the stated minimum age, and commercial roles are 18+. We do not knowingly seek to provide adult spiritual commercial services to children.

If we learn that an ineligible minor has created an account or supplied information contrary to our rules, we may restrict the account and take appropriate deletion or safeguarding steps, subject to legal retention obligations.

24. Marketing

We send marketing only where permitted by law and applicable preferences. You can use unsubscribe controls or account settings where available.

Sellers, Creators and Experts may not use buyer or student data obtained through VoxFati for unsolicited bulk marketing.

25. Cookies

Cookies and similar technologies are explained in the Cookie Policy. Essential technologies may be used to provide requested services and security; optional analytics or advertising technologies are handled according to consent requirements.

26. Your rights

Depending on applicable law, you may have rights to access, correct, erase, restrict or object to processing, receive portable data, withdraw consent or complain to a supervisory authority. Rights may be subject to lawful exemptions.

27. Requests

Send privacy requests to info@voxfati.com. We may ask for reasonable identity verification before disclosing or changing personal information.

28. Complaints

You may complain to us first and may also have the right to complain to the UK Information Commissioner’s Office or another competent supervisory authority.

29. Changes

We may update this policy to reflect new services, providers, law or data practices. Material changes will be communicated where required.