Delivery Policy

1. About this policy

This policy explains delivery for VoxFati services, VoxFati Shop products and products sold by independent marketplace sellers.

2. VoxFati service provider

VoxFati digital tools, memberships and platform services are provided by Zipzappa Ltd.

3. VoxFati digital services

Paid VoxFati access, readings, reports and digital features are normally activated electronically after successful payment confirmation. Delivery may occur through account access, an on-screen result, a downloadable file, email or another method shown at checkout.

4. Digital shop products

Digital marketplace or VoxFati Shop products do not require physical shipping. Delivery may be through the buyer’s account, a download link or another electronic method described on the product page.

5. Physical products

Physical products are delivered to the address entered at checkout. Available delivery services, cost and estimated arrival time may depend on the specific product, variant, quantity and destination.

For some physical products, the available delivery services and estimated arrival dates are calculated automatically in the cart after the delivery location is entered. Other products may use shipping rates configured by the seller.

6. Seller-specific delivery policies

Each marketplace seller may publish its own shipping policy, processing time, delivery regions and return terms. Those details appear on the seller’s Seller Information page and may differ from another seller’s terms.

A third-party seller is responsible for dispatching and fulfilling its own orders or arranging fulfilment through its chosen fulfilment provider.

7. Multi-seller purchases

Items from different sellers may be separated into different checkout groups, orders, fulfilment processes, shipping charges and parcels. They may arrive on different dates and may have different tracking numbers.

8. Processing and dispatch

Some products are made, printed, prepared or assembled after the order is placed. Processing time may therefore be separate from carrier transit time. A seller’s stated dispatch time is an estimate unless expressly guaranteed.

9. Tracking and shipment status

Where tracking is available, VoxFati may display the carrier, tracking number, tracking link and shipment status in the order. Tracking information may be supplied by the seller, fulfilment provider or carrier and can update after dispatch.

10. Delivery estimates

Estimated delivery dates are guidance and are not guaranteed unless expressly stated. Delivery may be affected by carrier capacity, customs, weather, public holidays, local conditions, incorrect addresses or events outside the seller’s or VoxFati’s reasonable control.

11. Delivery address

Buyers must provide a complete and accurate delivery address. If an order cannot be delivered because the address is incorrect or incomplete, additional charges may apply where permitted by law.

12. Customs, import tax and international delivery

International orders may be subject to customs checks, duties, import taxes or local fees. Unless checkout states otherwise, the buyer is responsible for charges imposed on the buyer by the destination country.

13. Delayed, lost or failed delivery

For a marketplace order, contact the seller first through VoxFati. If the seller does not respond or the issue cannot be resolved, use the available case or support process.

14. Failed digital delivery

If a successful payment does not activate a VoxFati digital service or provide a purchased digital file, refresh your account and verify the correct account was used. If the problem remains, contact support at info@voxfati.com.

15. Consumer rights

Nothing in this policy limits rights that cannot lawfully be excluded.

16. Contact

Marketplace order delivery questions should normally be sent to the seller. Platform or unresolved delivery issues may be sent to info@voxfati.com.