Contact Us

1. Contact details

2. Marketplace order support

If you bought from an independent seller, contact that seller first through the order or messaging area for product, dispatch, delivery, tracking, return or seller-policy questions.

Contact VoxFati if the seller does not respond, you need to open or escalate a case, there is suspected fraud or prohibited activity, or the problem concerns platform payment or account functionality.

3. VoxFati Shop orders

For products where VoxFati is shown as the seller, contact info@voxfati.com about delivery, returns, digital access or order problems.

4. Marketplace seller support

Sellers may contact us about:

• seller onboarding and account verification;
• the USD 50 setup fee or USD 50 monthly seller subscription;
• the 15% marketplace commission;
• seller cancellation and the one-month notice period;
• product listing or category approval;
• order, payout, refund, case or chargeback issues;
• seller policy or Seller Information settings;
• listing moderation, suspension or account restrictions; or
• technical seller-dashboard problems.

5. Billing and payment support

Contact us about duplicate charges, incorrect platform fees, subscription renewals, failed payments or billing records. Never email your full card number, security code, banking password or VoxFati password.

6. VoxFati digital access

Contact us if payment succeeded but a VoxFati membership, reading, report, history feature or other paid digital access was not activated.

7. Community, spam and user reports

Report harassment, spam, unsolicited seller messages, scams, impersonation, privacy violations, prohibited links or other Community misuse through the available report tool or by email.

8. Prohibited or unsafe products

Report counterfeit products, dangerous goods, unlawful health claims, prohibited substances, intellectual-property concerns or deceptive marketplace listings to VoxFati.

9. Privacy and data protection

Privacy requests should be sent to info@voxfati.com. Include enough information to identify your account, but do not send passwords or complete payment-card details.

10. Complaints

Clearly identify the order, account, seller, payment or content concerned and explain the outcome you are requesting. We may request additional evidence where reasonably necessary.

11. Emergencies

VoxFati is not an emergency, crisis, medical or law-enforcement service. Use the appropriate local emergency or qualified service for urgent safety matters.

12. Related policies

Please also review the Terms and Conditions, Privacy Policy, Delivery Policy, Cancellation and Refund Policy, Cookie Policy and Entertainment Disclaimer.