Marketplace Seller Terms
Specialist scope is mandatory. VoxFati is exclusively for genuinely related spiritual, contemplative, symbolic, ritual-inspired, crystal, mineral, meaningful jewellery, mindful-home and reflective creative activities. An unrelated product, professional service, class, advertisement or paid Community promotion is not allowed merely because it is lawful elsewhere or described using words such as “spiritual”, “energy”, “mindful” or “wellness”. Examples of eligible subject matter include astrology as symbolism, tarot and oracle education, meditation, non-clinical breath awareness, dream symbolism, mindful journaling, mandalas, sacred geometry, folklore, crystal education, ritual-themed creative work, themed jewellery, candles, incense, external-use home fragrances and connected home décor.
Outside our scope: general beauty, cosmetics, makeup, hairdressing, nails, personal styling, ordinary fashion services, generic professional training, business formation, marketing, ecommerce, career counselling, recruitment, software or coding tuition, financial or investment education, trading, income-generation schemes, generic appliances, gadgets and unrelated goods or collectibles. Clinical psychology, psychotherapy, psychiatric or medical consultations, diagnosis and treatment are prohibited even when described as coaching or spiritual healing. We may reject a borderline offering, require evidence of its specialist relevance, or withdraw approval if the scope or payment-provider eligibility changes.
These Seller Terms supplement the General Terms, Acceptable Use Policy, Delivery Policy, Cancellation and Refund Policy, Privacy Policy and Commercial Eligibility rules. By applying for, opening or operating a seller account, you agree to comply with all applicable requirements.
1. Seller status
Unless VoxFati expressly states that it is the seller of a product, a Marketplace Seller acts as an independent trader or business in relation to the products it offers. The Seller is responsible for the legal relationship with the buyer, the accuracy of its listings, the products it supplies and the consumer obligations that apply to those transactions.
Nothing in these Seller Terms creates employment, agency, partnership or a franchise relationship between VoxFati and the Seller. The Seller must not claim to represent VoxFati or bind VoxFati to obligations unless expressly authorised in writing.
2. Eligibility and verification
A Seller must be legally capable of carrying on the relevant business and must provide accurate identity, business, tax, address, bank, payment-account and other onboarding information. VoxFati or its payment provider may require additional verification before listings are published or payouts are enabled.
The Seller must promptly update material information that changes and must maintain any licence, registration, insurance or authorisation required for the products it sells.
3. Strictly permitted specialist products
Physical and digital goods must primarily serve VoxFati’s specialised purpose. Examples include symbolic tarot and oracle decks, astrology charts and educational materials, dream journals, contemplative books and printables, mineral specimens, crystals, meaningful symbolic jewellery, talismans presented without guaranteed protection claims, decorative candles, incense, room fragrances, meditation cushions, altar decorations, sacred-geometry artwork and complementary mindful home décor.
General consumer merchandise is not eligible. This includes generic jewellery or clothing with no relevant symbolism, unrelated antiques and collectibles, electronics, kitchen appliances, ordinary beauty and cosmetics, makeup, skincare, wellness supplements, software, gadgets and mass-market home products. A seller cannot qualify an unrelated item by inserting “energy”, “spiritual”, “mindful” or “lucky” into its description.
Products must also meet safety, authenticity, consumer protection and payment-provider conditions. VoxFati retains discretion to review borderline products; accepting one listing does not authorise unrelated future inventory.
4. Listing quality and accuracy
Listings must accurately identify the product, its condition, material characteristics, dimensions where relevant, price, included items, personalisation options, compatibility, delivery method and any material limitation a buyer would reasonably need to know before purchase.
Photographs must fairly represent the item being sold or, where representative images are used for made-to-order goods, must make that clear. Sellers must not use misleading images, hidden fees, false scarcity, fabricated reviews, keyword stuffing, false reference prices or deceptive claims about authenticity, origin, rarity, value or performance.
5. Authenticity, provenance and intellectual property
The Seller must have the legal right to sell every product and to use all listing content. Counterfeit goods, stolen goods, unauthorised reproductions, pirated digital files and products that unlawfully infringe copyright, trademark, design, patent or other rights are prohibited.
For antiques, coins, banknotes, medals, historical items, minerals, artwork or other items where provenance materially affects legality or value, the Seller must not fabricate provenance or attribution and must disclose material uncertainty. Where export, cultural-property, sanctions or heritage rules apply, the Seller is responsible for compliance and appropriate records.
6. Prohibited and restricted products
No psychological, psychiatric, psychotherapy or clinical counselling services may be offered through VoxFati. This includes diagnoses, assessments, treatment plans, trauma therapy, addiction treatment, clinical mental-health coaching presented as therapy, prescribing, medical consultation, and services purporting to replace licensed healthcare or emergency assistance. A provider may not evade this restriction by relabelling therapy as “spiritual healing”, “energy therapy”, “wellbeing consultation” or “life transformation”. Discussion of meditation and general self-reflection is permissible only where it remains non-clinical and does not undertake an individual therapeutic relationship.
Health-related goods and claims must be lawful, safe and accurately described. No seller or creator may promise that crystals, oils, candles, tarot, prayer, Reiki, sound, breathwork or any other offering will diagnose, prevent, treat or cure illness, resolve infertility, relieve a diagnosed mental-health condition, replace prescribed medication or guarantee physical or psychological outcomes. Supplements, ingestible medicinal products, controlled substances and other medically regulated offerings are not part of the permitted VoxFati commercial catalogue. Candles, fragrances and essential oils must be marketed for lawful external or decorative use and include applicable safety and allergen warnings.
No financial or earnings advice is offered or permitted as a commercial service. This excludes investment recommendations, securities or cryptocurrency trading signals, debt or credit counselling, tax or legal advice, business-opportunity selling, affiliate-income coaching, online arbitrage, “make money online” courses, guaranteed employment or profits, and get-rich-quick schemes. A lesson about the cultural meaning of prosperity symbols is different from a promise of actual wealth or investment returns; creators must keep that distinction explicit.
Spiritual, intuitive and symbolic material must be framed as education, art, personal reflection or entertainment rather than verified predictions or professional advice. Tarot, astrology, dream symbols, oracle cards, numerology and related traditions may be explained, discussed or taught, but no provider may promise certain future events, guaranteed reconciliation, a particular romantic outcome, lottery winnings, freedom from curses, removal of malicious energies, protection against crime or guaranteed health and wealth.
Paid, individualised psychic readings, fortune-telling, remote divination and personalised predictive services are not automatically approved. They require explicit written VoxFati approval and confirmation that the specific payment arrangement and provider jurisdiction are supported. Where such approval is absent, providers may offer only the otherwise permitted educational, creative or non-transactional content. Calling a paid prediction “entertainment” does not override a payment provider's prohibition or restriction.
Providers must never prey upon bereavement, fear, loneliness, illness, financial hardship or emotional distress; demand repeated payments to avert misfortune; claim privileged access to a deceased person; or pressure a customer to reveal sensitive personal information. Sessions must have transparent scope, price, length, cancellation terms and delivery method, and users must remain free to make independent decisions.
7. Product safety, instructions and warnings
The Seller is responsible for ensuring that products are safe, compliant and properly labelled for the countries in which they are sold. Where applicable, the Seller must provide ingredient information, safety instructions, age restrictions, electrical or product conformity information, allergen warnings, hazard notices and other legally required information.
Products must not be expired, contaminated, recalled, materially damaged in a way that creates a safety risk or supplied in breach of applicable product-safety law. If the Seller becomes aware of a material safety issue after sale, it must cooperate promptly with any recall, customer communication or corrective action required by law or VoxFati.
8. Fragrance, candles and specialist decorative goods
VoxFati does not permit general cosmetics, makeup, skincare routines, nail or hair products, personal styling services or unrelated beauty items. Eligible physical products are specialist, purpose-linked goods such as decorative candles, incense holders, fragrance diffusers, room fragrances, altar or meditation-space décor, symbolic jewellery and carefully described crystals and minerals. An ordinary product is not eligible simply because it is presented as calming or healing.
For candles, incense, external-use fragrances and similar goods, sellers must comply with applicable product safety, chemical classification, labelling, allergens, consumer protection and shipping rules. Clearly identify ingredients and material risks where required; do not imply therapeutic effect or safety guarantees. Products intended for ingestion, medical application or unsupported curative claims are excluded.
9. Digital products
Digital products must be described accurately, function as stated and include clear information about file type, access method, compatibility, licence scope and any technical requirements. The Seller must have the right to distribute every included file, font, image, template, recording or other protected work.
Unless a listing clearly grants broader rights, a digital purchase is licensed for the purchaser's personal use only and does not transfer ownership of the underlying intellectual property. The Seller must state any commercial-use licence separately and accurately.
10. Health, wellbeing, spiritual and performance claims
Spiritual, intuitive and symbolic material must be framed as education, art, personal reflection or entertainment rather than verified predictions or professional advice. Tarot, astrology, dream symbols, oracle cards, numerology and related traditions may be explained, discussed or taught, but no provider may promise certain future events, guaranteed reconciliation, a particular romantic outcome, lottery winnings, freedom from curses, removal of malicious energies, protection against crime or guaranteed health and wealth.
Paid, individualised psychic readings, fortune-telling, remote divination and personalised predictive services are not automatically approved. They require explicit written VoxFati approval and confirmation that the specific payment arrangement and provider jurisdiction are supported. Where such approval is absent, providers may offer only the otherwise permitted educational, creative or non-transactional content. Calling a paid prediction “entertainment” does not override a payment provider's prohibition or restriction.
Providers must never prey upon bereavement, fear, loneliness, illness, financial hardship or emotional distress; demand repeated payments to avert misfortune; claim privileged access to a deceased person; or pressure a customer to reveal sensitive personal information. Sessions must have transparent scope, price, length, cancellation terms and delivery method, and users must remain free to make independent decisions.
11. Pricing and taxes
Prices must be genuine, clear and inclusive of mandatory charges where required by law. Sellers must not add undisclosed mandatory fees after checkout or manipulate reference prices to create a false discount.
The Seller is responsible for taxes, customs duties, registrations and regulatory charges that apply to its business or products unless VoxFati or a payment provider is legally required to calculate, collect or remit them.
12. VoxFati fees and commission
Marketplace setup charges, subscriptions, commissions, processing charges or other platform fees are governed by the commercial terms displayed during Seller onboarding or in the Seller dashboard. Those amounts may change prospectively in accordance with the applicable agreement and any legally required notice.
The Seller must not attempt to avoid an applicable VoxFati fee by using listings, messages, invoices or other platform features to divert a transaction off-platform where the transaction originated through VoxFati and fee avoidance is prohibited by the applicable commercial terms.
13. Payment accounts and payment-provider rules
The Seller may be required to establish and maintain an eligible connected payment account. The payment provider may conduct identity, fraud, sanctions and business-category checks and may independently refuse, limit or suspend payment services.
The Seller must not use VoxFati or a connected payment account for a category prohibited by the payment provider. If a payment provider requests information relating to a Seller's activity, the Seller must cooperate reasonably and provide accurate information.
14. Orders and availability
The Seller must maintain reasonably accurate stock or availability information and must fulfil accepted orders within the stated processing time. If an item is unavailable, cannot lawfully be shipped or was materially mispriced, the Seller must notify the buyer promptly and provide the remedy required by law or VoxFati policy.
A Seller must not cancel orders selectively for discriminatory or retaliatory reasons or use repeated cancellations to manipulate marketplace performance.
15. Fulfilment, shipping and tracking
The Seller is responsible for packaging, dispatch, shipping, customs documentation and delivery obligations for physical goods. Delivery estimates must be realistic and any material delivery restriction must be disclosed before purchase.
Where tracking is available or required by VoxFati, the Seller must provide accurate tracking information. Sellers must not submit false tracking numbers or mark an order as dispatched before the parcel has genuinely entered the fulfilment process.
16. Returns, cancellations and consumer rights
The Seller must maintain return and cancellation terms that comply with applicable consumer law. Where a buyer has a statutory right to cancel a distance sale, return faulty goods or obtain another remedy, the Seller must not contract out of that right.
Personalised goods, hygiene-sensitive products, digital content and services may be subject to different cancellation rules. Any lawful exception must be disclosed clearly before purchase and applied consistently with the Cancellation and Refund Policy.
17. Buyer support and disputes
Sellers must respond to reasonable buyer questions and complaints within a reasonable period and cooperate with VoxFati where a case, refund, chargeback, fraud report or delivery dispute is investigated. A Seller must not threaten, harass or retaliate against a buyer for making a complaint or leaving a lawful review.
18. Buyer data and privacy
Buyer information supplied through VoxFati may be used only for legitimate order fulfilment, customer support, legal, tax, accounting or other authorised purposes. Sellers must not add buyers to marketing lists, sell their information or use order details for unrelated solicitation without a lawful basis.
Where the Seller acts as an independent data controller, it is responsible for complying with applicable data-protection law and for securing the personal information it receives.
19. Reviews and marketplace integrity
Sellers must not create fake orders or reviews, purchase reviews, offer undisclosed rewards for positive reviews, require a customer to remove criticism as a condition of receiving a legal remedy or coordinate review manipulation.
Sellers may respond to reviews professionally and may report content that genuinely violates VoxFati rules.
20. Insurance and regulatory responsibility
Where appropriate to the product or business, VoxFati may require proof of product liability insurance, professional insurance, business registration, safety certification or other compliance documentation. The Seller remains responsible for deciding what insurance and regulatory approvals its business requires.
21. Payouts, reserves and holds
Payout timing may depend on payment-provider settlement, chargebacks, refunds, account verification, reserves, fraud controls and applicable law. VoxFati does not guarantee that funds will be available before they have been received and cleared through the relevant payment arrangements.
Where legally and contractually permitted, payouts may be delayed or placed on review where there is a credible fraud, chargeback, sanctions, compliance or non-delivery risk.
22. Listing review and enforcement
VoxFati may request edits, evidence, provenance, safety information or verification; reject or remove a listing; restrict a category; pause sales; suspend a Seller account; or terminate Marketplace access where reasonably necessary to enforce these Terms, protect buyers, comply with law or meet payment-provider requirements.
Where appropriate, VoxFati may take account of the seriousness and frequency of the issue, the Seller's cooperation, buyer impact and whether corrective action is sufficient.
23. Seller responsibility and indemnity
To the extent permitted by law, the Seller is responsible for claims, losses, penalties, chargebacks, recalls, taxes, costs and reasonable legal expenses arising from its unsafe or unlawful products, false descriptions, infringement, consumer-law breaches, tax failures, privacy violations or material breach of these Seller Terms, except to the extent caused by VoxFati's own breach or negligence.
24. Suspension and termination
Marketplace access may be suspended or terminated for serious or repeated policy breaches, fraud, non-payment, chargeback abuse, unsafe products, counterfeit goods, sanctions risk, abusive conduct, payment-provider requirements or other material breach. Outstanding buyer obligations, refunds, disputes and legal record-keeping duties continue after termination.
25. Changes
VoxFati may update these Seller Terms to reflect changes in law, consumer rules, product categories, payments, safety standards or Marketplace operations. Material changes affecting an ongoing paid Seller relationship will be communicated where required by law or contract.