Acceptable Use and Prohibited Content Policy
Specialist scope is mandatory. VoxFati is exclusively for genuinely related spiritual, contemplative, symbolic, ritual-inspired, crystal, mineral, meaningful jewellery, mindful-home and reflective creative activities. An unrelated product, professional service, class, advertisement or paid Community promotion is not allowed merely because it is lawful elsewhere or described using words such as “spiritual”, “energy”, “mindful” or “wellness”. Examples of eligible subject matter include astrology as symbolism, tarot and oracle education, meditation, non-clinical breath awareness, dream symbolism, mindful journaling, mandalas, sacred geometry, folklore, crystal education, ritual-themed creative work, themed jewellery, candles, incense, external-use home fragrances and connected home décor.
Outside our scope: general beauty, cosmetics, makeup, hairdressing, nails, personal styling, ordinary fashion services, generic professional training, business formation, marketing, ecommerce, career counselling, recruitment, software or coding tuition, financial or investment education, trading, income-generation schemes, generic appliances, gadgets and unrelated goods or collectibles. Clinical psychology, psychotherapy, psychiatric or medical consultations, diagnosis and treatment are prohibited even when described as coaching or spiritual healing. We may reject a borderline offering, require evidence of its specialist relevance, or withdraw approval if the scope or payment-provider eligibility changes.
Every user, Seller, Course Creator, Live Expert, Advertiser and other participant must comply with these rules. A lawful activity may still be restricted where necessary for safety, payment-provider requirements, sanctions compliance, platform integrity or the suitability of a particular VoxFati feature.
1. Scope
This policy applies to Marketplace listings, products, Courses, Live Expert profiles and sessions, Community posts and messages, reviews, advertisements, links, files, digital downloads, public profiles, social publishing activity and any other content or conduct carried out through VoxFati.
2. Permitted content and activities
VoxFati is a specialist platform, not a general-purpose marketplace or professional-services directory. All commercial listings, paid sessions, courses, advertising, and promotional Community content must have a genuine and substantial connection to spirituality, symbolic studies, mindful living, gentle wellbeing education, ritual-inspired arts, crystals, meaningful jewellery, contemplative home décor or closely related creative practices. A marketing description that merely adds the words “spiritual”, “energy” or “wellness” to an unrelated product does not establish eligibility.
Eligible study and reflective practice may include astrology and horoscope symbolism, tarot and oracle cards, numerology, dream symbolism, meditation, breath awareness, journaling, Reiki as an educational or personal spiritual tradition, contemplation, sacred geometry, mandalas, mythology, folklore, nature-inspired ritual, sound-based relaxation, and relevant non-clinical yoga or gentle movement. We may accept art, books, printable guides, meditation recordings, decks, minerals and geological specimens, handmade or ethically sourced jewellery, talismans presented as symbolic objects, candles, incense, fragrance diffusers, cushions, altar accessories, wall art, ceramics and home decorations whose intended purpose fits that theme.
General electronics, software training, bookkeeping, ordinary business coaching, ecommerce tutorials, career counselling, investment education, fashion or beauty services without a genuine connection to this specialist purpose, general household appliances, generic consumer goods and unrelated collectibles are outside VoxFati's permitted commercial scope, even if they are legal elsewhere. An item such as a vintage coin, antique or art object may be reviewed only where its historical, symbolic, ceremonial or relevant collecting context is substantial and accurately explained; generic numismatic trading is not automatically eligible.
VoxFati may request evidence of provenance, ingredients, product safety, seller identity, the precise service delivered and any required processor approval. We may refuse, unpublish or remove offerings that are off-topic, unsafe, deceptive, unlawful or unsupported by a payment provider. Prior approval or a previously published listing does not create a right to continue offering it after these standards change; affected providers will be given notice where reasonably practicable and subject to applicable contractual and consumer rights.
3. Illegal activity
You must not use VoxFati to plan, promote, solicit, sell, finance, facilitate, conceal or instruct others in unlawful activity. This includes fraud, theft, extortion, blackmail, identity crime, trafficking, money laundering, sanctions evasion, unlawful violence, terrorism offences, unlawful hacking, distribution of stolen data and any other criminal activity.
4. Child safety
Child sexual abuse material, grooming, sexual solicitation of minors, sexualisation or exploitation of children, trafficking, coercion and content that facilitates abuse of a child are strictly prohibited. VoxFati may preserve relevant evidence, restrict accounts and make reports to competent authorities or specialist organisations where required or permitted by law.
5. Pornography and sexual services
Pornography, explicit sexual content intended for sexual gratification, sexual services, escorting, prostitution, sexual livestreams, fetish services and solicitation for sexual activity are prohibited. Legitimate non-explicit educational, artistic, historical or health-related discussion may be permitted where lawful and appropriate to the context.
6. Violence, self-harm and dangerous conduct
Users must not threaten violence, encourage suicide or self-harm, glorify eating disorders, promote dangerous challenges, provide instructions intended to enable serious physical harm or sell products primarily intended to facilitate unlawful violence.
Supportive discussion of recovery, wellbeing, difficult life experiences or safety may be permitted where it does not encourage harm and does not replace regulated professional care where such care is required.
7. Hate, harassment and abuse
Threats, stalking, severe harassment, repeated unwanted contact, discriminatory abuse, targeted humiliation, intimidation and content that unlawfully promotes hatred or violence against protected groups are prohibited. Good-faith criticism, debate and disagreement are permitted when expressed without threats, harassment or dehumanising abuse.
8. Fraud, impersonation and deceptive conduct
You must not impersonate another person or organisation, fabricate qualifications, invent professional status, falsify provenance, create false customer histories, submit forged documents, manipulate payment information, conceal a material commercial relationship or otherwise use deception to obtain money, access, trust or platform advantages.
9. Spam, manipulation and platform abuse
Unsolicited bulk messages, repetitive promotion, mass tagging, duplicate catalogue flooding, keyword stuffing, fake engagement, fake followers, fake reviews, coordinated rating manipulation, account farms, deceptive redirects and attempts to manipulate ranking, recommendation or discovery systems are prohibited.
Legitimate scheduling, automation and promotional tools may be used only where they comply with VoxFati rules, do not mislead users and do not create unreasonable load or spam.
10. Intellectual property and authenticity
You may only upload, sell, teach, advertise or distribute material that you created, lawfully licensed or otherwise have the right to use. Counterfeit goods, pirated courses, copied ebooks, stolen artwork, unauthorised music or video, copied product imagery, trademark infringement and other unlawful intellectual-property use are prohibited.
11. Products generally permitted for Marketplace consideration
Acceptable Marketplace items must have a real connection with VoxFati's specialist subjects. Examples include tarot or oracle decks; astrology charts and educational guides; dream journals; meditation mats and cushions; mineral specimens and crystals; ethically sourced gemstones; symbolic necklaces, bracelets, pendants and jewellery; handmade talismans sold as decorative or symbolic objects; candles, incense, diffusers and ambient fragrances; sound bowls and suitable acoustic instruments; botanical and nature-inspired decorative objects; sacred-geometry prints; altar cloths, holders, ceramics, wall art, textile décor, spiritual books and relevant digital downloads.
Home and interior products qualify when designed or marketed for a contemplative, symbolic, ritual-inspired or mindful environment. A decorative lamp with meaningful design, meditation seating, a mandala tapestry or a candle-holder may qualify; an ordinary refrigerator, generic mobile phone, fitness supplement, general cosmetics range or unrelated household commodity does not. Clothing and accessories must similarly have a genuine symbolic, mindful or related artistic design rather than being admitted solely because they are fashion products.
Sellers must describe materials accurately. A crystal's geological identity, whether a gemstone is natural, laboratory-grown, treated or imitation, metal composition, dimensions, provenance, fragrance ingredients, candle safety information, electrical certification and any regulated product warnings must not be misrepresented. Statements about “protection”, “energy”, “luck” or “healing” may be used only as clearly identified cultural beliefs or symbolism, not factual guarantees or medical claims.
Restricted or unsuitable goods include ingestible products and supplements, CBD/THC and other controlled products, alcohol, tobacco or nicotine, unsafe cosmetics, weapons, harmful chemicals, counterfeit or stolen objects, wildlife or cultural-property contraband, products with misleading healing claims, and unrelated general merchandise. Listings involving antiques, historical objects, coins or gemstones may require additional provenance or category review. Approval is discretionary and subject to law, consumer safety and payment-provider rules.
12. Prohibited and restricted products
Acceptable Marketplace items must have a real connection with VoxFati's specialist subjects. Examples include tarot or oracle decks; astrology charts and educational guides; dream journals; meditation mats and cushions; mineral specimens and crystals; ethically sourced gemstones; symbolic necklaces, bracelets, pendants and jewellery; handmade talismans sold as decorative or symbolic objects; candles, incense, diffusers and ambient fragrances; sound bowls and suitable acoustic instruments; botanical and nature-inspired decorative objects; sacred-geometry prints; altar cloths, holders, ceramics, wall art, textile décor, spiritual books and relevant digital downloads.
Home and interior products qualify when designed or marketed for a contemplative, symbolic, ritual-inspired or mindful environment. A decorative lamp with meaningful design, meditation seating, a mandala tapestry or a candle-holder may qualify; an ordinary refrigerator, generic mobile phone, fitness supplement, general cosmetics range or unrelated household commodity does not. Clothing and accessories must similarly have a genuine symbolic, mindful or related artistic design rather than being admitted solely because they are fashion products.
Sellers must describe materials accurately. A crystal's geological identity, whether a gemstone is natural, laboratory-grown, treated or imitation, metal composition, dimensions, provenance, fragrance ingredients, candle safety information, electrical certification and any regulated product warnings must not be misrepresented. Statements about “protection”, “energy”, “luck” or “healing” may be used only as clearly identified cultural beliefs or symbolism, not factual guarantees or medical claims.
Restricted or unsuitable goods include ingestible products and supplements, CBD/THC and other controlled products, alcohol, tobacco or nicotine, unsafe cosmetics, weapons, harmful chemicals, counterfeit or stolen objects, wildlife or cultural-property contraband, products with misleading healing claims, and unrelated general merchandise. Listings involving antiques, historical objects, coins or gemstones may require additional provenance or category review. Approval is discretionary and subject to law, consumer safety and payment-provider rules.
No psychological, psychiatric, psychotherapy or clinical counselling services may be offered through VoxFati. This includes diagnoses, assessments, treatment plans, trauma therapy, addiction treatment, clinical mental-health coaching presented as therapy, prescribing, medical consultation, and services purporting to replace licensed healthcare or emergency assistance. A provider may not evade this restriction by relabelling therapy as “spiritual healing”, “energy therapy”, “wellbeing consultation” or “life transformation”. Discussion of meditation and general self-reflection is permissible only where it remains non-clinical and does not undertake an individual therapeutic relationship.
Health-related goods and claims must be lawful, safe and accurately described. No seller or creator may promise that crystals, oils, candles, tarot, prayer, Reiki, sound, breathwork or any other offering will diagnose, prevent, treat or cure illness, resolve infertility, relieve a diagnosed mental-health condition, replace prescribed medication or guarantee physical or psychological outcomes. Supplements, ingestible medicinal products, controlled substances and other medically regulated offerings are not part of the permitted VoxFati commercial catalogue. Candles, fragrances and essential oils must be marketed for lawful external or decorative use and include applicable safety and allergen warnings.
No financial or earnings advice is offered or permitted as a commercial service. This excludes investment recommendations, securities or cryptocurrency trading signals, debt or credit counselling, tax or legal advice, business-opportunity selling, affiliate-income coaching, online arbitrage, “make money online” courses, guaranteed employment or profits, and get-rich-quick schemes. A lesson about the cultural meaning of prosperity symbols is different from a promise of actual wealth or investment returns; creators must keep that distinction explicit.
13. Antiques, coins, historical and collectible items
Sellers of antiques, coins, banknotes, medals, archaeological-style objects, militaria or other historical collectibles must describe origin, age, material, authenticity and provenance accurately to the extent known and must not fabricate attribution or hide material uncertainty. Where export, import, cultural-property, sanctions or heritage rules apply, the Seller is responsible for compliance and for maintaining relevant records.
Historical items that contain controversial symbols may be reviewed in context. Items primarily marketed to promote hatred, extremist recruitment, unlawful violence or prohibited organisations may be refused even where possession of the physical object would otherwise be lawful.
14. Excluded beauty and general consumer categories
Beauty, makeup, cosmetics, skincare treatments, hairdressing, nail services, styling, ordinary fashion advice and general personal-care products are outside VoxFati’s specialised platform scope. These are not eligible for Marketplace sales, course offerings, paid Live Expert sessions, advertisements or promotional Community posts, even when marketed using “wellness”, “natural”, “energy” or “spiritual” language.
Specialist candles, incense, room fragrance and thematic jewellery or home décor are different categories and may qualify when genuinely connected to contemplative spaces or symbolism, subject to applicable safety and payment rules. The distinction turns on what is actually sold or taught, not on promotional vocabulary.
15. Health-related products and claims
Medical devices, medicines, supplements, therapeutic products and other regulated health products may be restricted or prohibited depending on law and payment-provider rules. A product must not be marketed with false disease-treatment, cure or prevention claims.
Crystals, oils, candles, meditation products and other wellbeing or spiritual goods may be described by reference to tradition, symbolism, sensory experience or personal practice, but must not be presented as guaranteed treatment for a medical or mental-health condition.
16. Courses and educational content
Courses may cover lawful practical, creative, technical, business, professional-development, lifestyle, beauty, personal-development, wellbeing and spiritual subjects. Course content must provide genuine educational value and must not be plagiarised, fraudulent or materially misleading.
Courses must not teach criminal conduct in a manner intended to facilitate wrongdoing, provide instructions for dangerous or illegal acts, falsely promise regulated qualifications or use earnings claims, health claims or other outcome claims that cannot be substantiated.
17. Live Expert services
Live Experts may offer tutoring, teaching, mentoring, coaching, practical demonstrations, project feedback, creative guidance, personal styling, makeup instruction, career or business guidance, software tutoring, organisation guidance, mindfulness, meditation, spiritual interpretation and other lawful services approved by VoxFati.
Experts must not provide unverified regulated medical, psychological, legal, financial or other professional services; prescribe or direct medication; diagnose or treat conditions without lawful authority; engage in sexual services; guarantee supernatural outcomes; or exploit a user's vulnerability.
18. Regulated and professional services
Where a service requires a professional licence, registration, regulated status, mandatory insurance or other legal authorisation, the provider must hold and maintain that authority and provide evidence if requested. VoxFati may refuse or restrict regulated services even where the provider is licensed if the service is not supported by the platform or payment provider.
General information, education, mentoring and coaching must not be falsely presented as regulated treatment, representation, diagnosis, investment advice or another protected professional service.
19. Misleading claims and guarantees
Objective claims must be accurate, current and capable of reasonable substantiation. Users must not guarantee earnings, employment, business success, medical results, weight loss, fertility, relationships, exam success, legal outcomes, investment returns or supernatural results where the outcome cannot properly be guaranteed.
Before-and-after images, testimonials, examples, rankings and performance claims must not be manipulated or presented in a way that materially misleads users about typical results.
20. Spiritual and symbolic services
Spiritual, intuitive and symbolic material must be framed as education, art, personal reflection or entertainment rather than verified predictions or professional advice. Tarot, astrology, dream symbols, oracle cards, numerology and related traditions may be explained, discussed or taught, but no provider may promise certain future events, guaranteed reconciliation, a particular romantic outcome, lottery winnings, freedom from curses, removal of malicious energies, protection against crime or guaranteed health and wealth.
Paid, individualised psychic readings, fortune-telling, remote divination and personalised predictive services are not automatically approved. They require explicit written VoxFati approval and confirmation that the specific payment arrangement and provider jurisdiction are supported. Where such approval is absent, providers may offer only the otherwise permitted educational, creative or non-transactional content. Calling a paid prediction “entertainment” does not override a payment provider's prohibition or restriction.
Providers must never prey upon bereavement, fear, loneliness, illness, financial hardship or emotional distress; demand repeated payments to avert misfortune; claim privileged access to a deceased person; or pressure a customer to reveal sensitive personal information. Sessions must have transparent scope, price, length, cancellation terms and delivery method, and users must remain free to make independent decisions.
21. Advertising
Advertisements must comply with these rules and the Advertising Terms. An advertisement may not promote a product, service or category that would be prohibited if offered directly through VoxFati, and it must not be used to redirect users to an external site for the purpose of bypassing platform restrictions.
22. Privacy and confidential information
You must not publish another person's private or sensitive information without lawful authority. Information obtained through orders, bookings, applications or messages must be used only for legitimate transaction, support, legal or other authorised purposes and in accordance with applicable data-protection law.
23. Security and technical abuse
You must not probe, attack, overload, disrupt or bypass VoxFati security; introduce malware; scrape or automate access contrary to technical restrictions; attempt unauthorised access; interfere with another user's account; or use VoxFati infrastructure for credential theft, phishing or other malicious activity.
24. Sanctions, export controls and geographic restrictions
Users must not use VoxFati to evade sanctions, export controls, import restrictions, payment restrictions or other geographic legal controls. Availability of products, services, advertising and payment methods may differ by country, and VoxFati may block or review activity where sanctions or geographic restrictions create a compliance risk.
25. Enforcement
VoxFati may remove content, reject or deactivate listings, restrict Community features, pause advertisements, cancel a commercial feature, request verification, place a transaction or payout on review where legally permitted, suspend accounts or terminate access where reasonably necessary to enforce these rules, protect users, prevent fraud, satisfy payment-provider requirements or comply with law.
Enforcement decisions may take account of the seriousness of the conduct, whether the issue is repeated, the risk to users, the user's cooperation, legal obligations and whether a less restrictive measure would adequately address the problem.
26. Changes to this policy
VoxFati may update this policy as laws, payment-provider rules, safety standards or platform categories change. Material changes affecting an ongoing commercial relationship will be communicated where required by law or contract.