Cancellation and Refund Policy
Different rules can apply depending on whether the supplier is VoxFati or an independent seller/provider, whether the purchase is digital or physical, whether performance has started and what mandatory consumer law applies.
1. Mandatory consumer rights
Nothing in this policy removes statutory rights that cannot lawfully be excluded. Where consumer law gives you a stronger remedy than this policy, the law prevails.
Online and distance contracts may carry specific information, cancellation, faulty-goods or digital-content rights depending on jurisdiction and product type.
2. Identify the supplier
Check the listing, booking or checkout to identify whether the supplier is VoxFati/Zipzappa Ltd or an independent Marketplace Seller, Course Creator or Live Expert.
Independent providers may have their own responsibilities, but VoxFati may provide a platform process to help resolve disputes or issue refunds where appropriate.
3. VoxFati memberships and subscriptions
Cancelling a recurring membership stops future renewal according to the cancellation timing shown for the plan. It does not automatically refund a billing period already supplied.
A refund may nevertheless be due where required by law, where a duplicate or unauthorised charge occurred, or where the paid service was materially faulty or unavailable.
4. One-time digital access
Digital access may begin immediately after payment. Where applicable law requires consent to immediate supply and acknowledgement of loss of a cancellation right, the checkout process should obtain it.
If immediate digital supply was not lawfully authorised or required information was not provided, statutory cancellation rights may continue to apply.
5. Faulty digital content or service
If paid digital content is materially defective, unavailable, corrupted or substantially different from its description, contact us so that we can attempt repair, replacement, restored access or another appropriate remedy.
The available remedy depends on the nature of the problem, duration, reasonable ability to fix it and applicable consumer law.
6. Course purchases
Course refunds may be considered where law requires, where access was not delivered, where the course is materially misdescribed or removed before promised access is substantially provided.
Simply changing your mind after consuming substantial immediately delivered digital course content may not create a refund right where the law allows that right to be lost after proper consent and acknowledgement.
7. Removed courses
If VoxFati removes a paid course, we may preserve access for existing students where safe and lawful, provide replacement access, issue a full or partial refund, or take another reasonable remedy.
The reason for removal matters. A copyright, fraud or safety violation may require immediate removal even where ongoing access would otherwise have been preferable.
8. Live Expert bookings
Refund treatment may depend on cancellation timing, whether the Expert attended, whether the session was materially delivered and any booking-specific cancellation terms.
Where an Expert fails to attend without reasonable rescheduling or materially fails to provide the booked service, a refund or credit may be appropriate. Dissatisfaction with a subjective spiritual interpretation alone does not automatically establish that the service was defective.
9. Marketplace physical goods
Physical-goods cancellations, returns, faulty-item remedies and delivery rights depend on the seller, destination and applicable consumer law. Buyers should follow the seller’s return instructions where lawful.
Seller policies cannot remove mandatory rights for faulty or misdescribed goods.
10. Marketplace digital products
Digital downloads supplied by independent sellers may be subject to special cancellation rules where access begins immediately. Sellers are responsible for any legally required pre-contract consent and information for their own digital products.
Faulty or materially misdescribed digital products may still give rise to remedies even where a change-of-mind cancellation right has ended.
11. Advertising purchases
Advertising refunds or credits depend on whether a campaign was rejected before delivery, whether material delivery occurred, whether the platform suffered a verified technical failure and the commercial terms of the campaign.
Failure to achieve hoped-for clicks, sales or conversions does not by itself mean advertising was not delivered.
12. Duplicate or unauthorised charges
Contact us promptly if you believe you were charged twice or a charge was unauthorised. We may ask for transaction identifiers and reasonable verification to distinguish duplicate billing from separate legitimate orders.
13. Chargebacks
You retain any lawful right to dispute a charge with your payment provider, but should not use chargebacks dishonestly or seek both a platform refund and bank reversal for the same amount.
We may provide relevant transaction evidence to payment providers when responding to a chargeback.
14. Seller or provider breach
Where a refund results from an independent provider’s breach, VoxFati may deduct the refunded amount, chargeback cost or other contractually recoverable amount from that provider’s balance.
This allocation between VoxFati and the provider does not reduce the buyer’s mandatory rights.
15. Account suspension
Suspension for fraud, policy abuse or unlawful conduct does not automatically create a refund entitlement. Refund treatment will depend on the service already supplied, reason for suspension, applicable law and any outstanding transactions.
We will not rely on account suspension to avoid a remedy that law requires.
16. How to request a refund
Email info@voxfati.com with your name, account email, order or booking reference, date, amount and a concise explanation of the issue. Include supporting screenshots or evidence where relevant.
We may request additional information reasonably necessary to verify the account, transaction or claimed fault.
17. Review of decisions
If you disagree with a refund decision, reply with the reason you believe it should be reconsidered and any new evidence. A different reviewer may reconsider the matter where practicable.
18. Governing law
This policy is governed by England and Wales, subject to mandatory consumer protections that apply in your place of residence.