ZipZappa

70 Bellona Drive, Peterborough, Cambridgeshire, PE2 8FU, United Kingdom Trade Register Number: 08540440 VAT number GB179352966

Physical products may be shipped by ZipZappa or by another seller using the VoxFati marketplace. Available delivery services, shipping charges and estimated delivery times are calculated according to the product, dispatch location and delivery destination. Some products may not be available for delivery to every country or region. If a delivery option is not available for your destination, the product cannot be purchased for that address. Where applicable, the available delivery methods and charges will be shown in the cart or during checkout before payment is completed. Dispatch times may vary between products and sellers. Buyers should review the individual product page and checkout information for the most accurate delivery details. Products promoted from Etsy are not fulfilled through VoxFati. When you select an Etsy product, you will be directed to Etsy, where the Etsy seller's shipping options, delivery availability, charges and estimated delivery times will apply.

Digital products purchased directly through VoxFati are made available electronically after successful payment. Download access may be provided through the buyer's VoxFati account or by the delivery method shown on the product page. No physical shipping is required for digital products. Digital products promoted from Etsy are purchased and delivered through Etsy. Etsy's checkout, download delivery and seller policies apply to those purchases.

Eligible physical products may be returned within 14 days of delivery unless a different return condition is clearly stated on the product page. Items should normally be returned in the same condition in which they were received. Buyers are responsible for return shipping costs unless the item is faulty, damaged, materially different from the listing, or the seller agrees otherwise. Before returning an item, the buyer should submit a return request through the available order or support process and wait for the return instructions. Some products may be excluded from returns where permitted by applicable law, including customised, personalised, perishable or other non-returnable goods. Products purchased through an Etsy link are not VoxFati marketplace orders. Returns, cancellations and refunds for those products are handled through Etsy and are subject to the relevant Etsy seller's policies and Etsy's applicable buyer protection processes.

Digital products are generally not eligible for return once download access has been provided, except where required by applicable law or where the product is defective, inaccessible or materially different from its description. If you experience a technical problem, please contact the seller so the issue can be resolved.

Products displayed under ZipZappa may include items sold directly through the VoxFati marketplace and products promoted from external marketplaces such as Etsy. For products purchased directly through VoxFati, the seller information, product description, price, delivery options, return conditions and checkout details shown on VoxFati form part of the purchase information. For Etsy products, VoxFati acts as a promotional and discovery platform only. Clicking “View on Etsy” or another Etsy purchase link takes the buyer to Etsy. The purchase, payment, delivery, cancellation, return and refund process is then completed under Etsy and the individual Etsy seller's applicable terms. Some VoxFati marketplace products may be offered by independent third-party sellers. Their individual delivery, return and seller information may differ and should be reviewed before purchase. Product availability, prices, delivery services and destination eligibility may change. A product being visible on VoxFati does not guarantee that it can be delivered to every country or region. Nothing in these seller terms limits any statutory rights that cannot legally be excluded.

Digital products are generally not eligible for return or refund once download access has been provided or the digital content has been accessed, except where required by applicable law or where the product is defective, inaccessible or materially different from its description. If you experience a technical problem, please contact the seller so the issue can be resolved where possible. Digital products purchased through an Etsy link are delivered and managed through Etsy. Any refund or cancellation request for those products is subject to Etsy and the individual Etsy seller's applicable policies.